What is Local Number Portability or LNP?
With LNP, you will be able to keep the same phone number when switching between wireless carriers or between wireless and landline carriers. You will only be able to transfer your phone number to another carrier within your local market. The Federal Communications Commission has issued rules mandating that carriers are required to implement LNP starting November 24, 2003, in the top 100 Metropolitan Statistical Areas (MSA).
How do I go about transferring my telephone number/line?
To transfer your number from your Old Service Provider to TracFone Wireless, you must ask TracFone to Port your existing telephone number. TracFone Wireless will process the request for you. During this process, your service with your current provider will be disconnected automatically and Activated with the new provider you have selected. There is no need for you to call your current provider to disconnect your service. During the Request process, you will still be able to place calls on your existing wireless telephone or wire line phone. You, however, will not be able to receive calls during the porting process.
What kinds of lines can I transfer?
Customers can transfer an eligible landline and an eligible wireless number within the local service area. Pager numbers, special use numbers and toll free numbers are not available for transfer. The number requested to be ported will be checked at the initiation of the transfer process to ensure that the number is eligible for porting.
What does "local" mean?
This means that a number is associated with the same geographic area after it is transferred as it was before it was transferred. For example, a customer will be able to transfer a number between carriers in Atlanta, but wonīt be able to transfer a Los Angeles number to Atlanta.
How do I get my 100 bonus minutes?
After you switch your number to TracFone, simply buy and add a 1 year card within 60 days of activating your new TracFone and we'll automatically give you 100 bonus minutes. Promotion available only for new TracFone activations.
What are the guidelines for me to switch to another carrier and transfer my number?
You will be able to transfer your number to another provider if you meet the following requirements: Your TracFone number must be active in our system. Deactivated TracFone Customers cannot transfer their numbers.
Your information on the transfer out request sent to us from another carrier matches the information in our system.
Does LNP include landline and wireless phone number transferring?
Yes. LNP allows you to transfer your wireless and landline telephone numbers when switching carriers. You will be able to transfer your numbers between wireless carriers and to and from landline carriers.
What information will I need to give TracFone in order for them to transfer my number?
You will need to provide some basic information to TracFone in order to process your transfer.
TracFone will need your Name, Address, Phone Number (number to be reached at other than number requested for porting), Social Security Number and please have your bill with your current service provider so we can ensure we have the appropriate billing information when we send the transfer request to your current provider. Remember with TracFone there are no monthly bills; we will not use your information for any billing.
Is your telephone number that you wish to transfer still active with your carrier? Your number must be active in order to transfer it to TracFone. The Deactivation will happen automatically through the transfer process.
How long will the process take?
The exact timing for wireless and landline transfers depends on the carrierīs response time. The transfer process typically takes a few hours to complete, but could take as long as 2 business days or longer for landlines.
Will I be able to use my existing carrierīs equipment when I move to TracFone?
No, TracFone has a special prepaid technology that is built into each wireless phone. In order to transfer your number to TracFone Wireless, you must have a TracFone wireless phone. To buy a TracFone visit www.tracfone.com.
Will I have the same features if I change from one carrier to another?
Switching service providers under LNP will be much like switching carriers today... the only difference is the ability to keep your number. Features do not transfer - only the wireless or landline number. As features vary by service provider, you will need to confirm available features with your new service provider.
Will I have to deactivate my account with my old service provider after I have completed a transfer to another carrier?
No. Once the transfer is complete, the old number and account will be automatically closed. When the number is successfully ported, that mobile number is automatically disassociated from your current carrier account. If youīre a post-paid customer, you will receive a final bill from your old service provider.
Will I continue to pay my existing carrier during the transfer-in process?
Yes, all fees and charges are still applicable until the transfer is completed.
If I transfer my landline telephone number to a TracFone will my TracFone be an extension of my landline service?
If you transfer your landline telephone number to TracFone, your landline service will be disconnected and you will no longer receive calls on your landline service.
What are the terms and conditions to switch my phone number to TracFone?
To Port your existing telephone number to your TracFone, and to obtain wireless service provided by TracFone Wireless, Inc., agree to the following terms and conditions: To transfer or port in your phone number to TracFone Wireless, Inc. you must have a TracFone wireless phone. Your request to port-in your telephone number must be approved by your Current Service Provider before TracFone can activate service with your requested telephone number. Once approved, your TracFone wireless phone will be programmed with your requested number. The transfer process typically takes a few hours to complete, but could take as long as 2 business days or longer for landlines.
To maintain TracFone Wireless Service and keep your phone number after it has been successfully ported, you must purchase and add a TracFone Prepaid Wireless Airtime card before the Service End Date that is displayed on the TracFone. If you do not purchase and add more airtime prior to the Service End Date, your TracFone Service will deactivated and you will lose your phone number. If you lose your phone number, you will not be able to reactivate the wireless number with any other wireless or wire line service provider. A deactivated TracFone can be reactivated and a new phone number will be assigned after you purchase and add any denomination TracFone Prepaid Wireless Airtime card. To keep your TracFone Service active, you must add airtime before the Service End Date displayed on your TracFone. If your TracFone runs out of airtime minutes, you will need to purchase a TracFone Prepaid Wireless Airtime cards to add more minutes. The amount of minutes you use is entirely up to you. The addition of more TracFone Prepaid Wireless Airtime cards extends your active service either 30, 90, or 365 days from the date the card is added depending on the denomination of the airtime card. Your Service End Date will be displayed every time you turn on your TracFone. Unlike most plans, the minutes and services days you buy will be added to the minutes and service days you already have.
Until the porting process is completed, you will not be able to make a call other than calls to 911. If you need to call 911, please notify the 911 operator of your location, since they will not be able to call your phone number during the porting process. If you are in an area where your phone is searching for a signal or there is no signal, it is highly probable that a call to 911 will not go through. Do not rely on this function in an emergency situation. Locate the nearest landline phone and call for help.
What are the Portability requirements?
To port in your existing telephone number to your TracFone and obtain wireless service provided by TracFone, you (the Subscriber) must agree to the following:
The number you are porting must be active with your current service provider. The port-in process typically takes a few hours to complete, but could take as long as 2 business days or longer for landlines. If your TracFone service remains inactive over 30 days, you will lose your telephone number.
Until the porting process is complete, should you need to call 911 for emergency assistance, you must give the 911 operator your location as the 911 operator will not be able to reach you until the port process is complete. If you switch your home telephone number to TracFone, your home telephone service will be disconnected.
Can my current service provider refuse to port my number if I have an outstanding balance?
No, your current service provider cannot refuse to port out the phone number even if you have a pending balance.