Can I Activate / Reactivate my phone online?
Yes, simply go to our website at www.tracfone.com and select "Activate Phone" from the options provided.
Will I be able to use my existing carrier's equipment when I move to TracFone?
No, in order to use TracFone service, you will need to buy a TracFone from any of our retailers or click here .
How do I Activate my phone?
Select "Activate Phone" from our website and follow the instructions to Activate your TracFone.
Why does my phone display "SIM card registration failed/Unregistered SIM" or "No Service"?
When your TracFone is turned on you may receive the message "SIM card registration failed", "Unregistered SIM", or "No Service" because your phone has not yet been Activated. Please disregard this message, it will disappear once your phone is Active.
How is my phone Activated for use?
The programming information is forwarded by TracFone to the local wireless carrier to Activate your phone. You do not need to call any local wireless carriers to check on your Activation. Please refer all questions to TracFone's Customer Care Center at 1-800-867-7183.
How long does it take to get my service Active?
In most areas, your service will be Active instantly. In some other areas it may take up to 24 hours.
How do I know if my TracFone is Activated and ready to use?
To determine if your TracFone is Activated, you will need to perform two test calls that will initiate your TracFone Wireless Service. To perform the first test call, power on your TracFone. This first test call must be placed from within your local calling area. Please ensure that your TracFone does not display ROAM or ROAMING.
Call your TracFone from a landline telephone (your home phone or pay phone). If the TracFone rings, it means that it is Active and ready for use. Do not answer your TracFone as minutes will be deducted.
Now, you will need to place a second test call from your TracFone back to the landline phone (your home phone or payphone). End the call quickly as minutes will be deducted for this call. If it does not ring, do not attempt to make any additional calls as the TracFone will deduct minutes.
Will I need to add Airtime if I am Reactivating my TracFone?
When Reactivating your TracFone, you will only need to add Airtime if the Service End Date has expired.
What if I place the Activation call to my TracFone, and instead of it ringing, I receive a recorded message?
Please wait an additional 24 hours and try the test call again. You may have called before the Customer Care Center was able to Activate your phone. If the problem continues and you still receive a recorded message, call our Customer Care Center at 1-800-867-7183 from a phone other than your TracFone and the representative will assist you in correcting the situation.
Can I change my phone number?
In order to change your phone number, you will need to contact our Customer Care Center at 1-800-867-7183 and a representative will assist you with the process.
Can I reactivate my phone in a different ZIP Code?
Yes, as long as your phone's technology is compatible with the area.
Can I change my area code?
The wireless phone number can be changed only up to 4 times per year. Please contact our Customer Care Center at 1-800-867-7183 to change your number.